Refund & Cancellation Policy

Last updated: October 17, 2026

This translation is provided for convenience. If there is any difference in meaning, the Indonesian version prevails.

1. Free Trial

The Free plan can be used free of charge for 90 days without a credit card. There are no charges during the trial period, so there is nothing to refund.

2. Canceling Your Subscription

You can cancel your paid subscription at any time from Settings → Billing at dash.prospekone.com. Cancellation takes effect at the end of the current billing period: you can keep using all of your plan's features until that period ends, and you will not be charged for the next period.

3. Upgrades & Downgrades

• Upgrades take effect immediately. The price difference for the remainder of the current period is prorated and charged at checkout.
• Downgrades take effect at the end of the current billing period. Reducing seats on the Team plan generates a credit that is applied to your next invoice.
• Downgrading never deletes data. If your data exceeds the limits of the new plan, it remains readable and exportable — only the creation of new data above the limit is restricted until you are back under the limit.

4. Failed Renewals

If a renewal payment fails, you get a 7-day grace period with in-app notifications. After that, the workspace switches to read-only mode until payment succeeds. Data is not deleted because of a failed payment.

5. Refunds

Subscription fees that have already been paid are, in principle, non-refundable for periods already underway, because you keep full access until the end of the period after canceling. Exceptions:

• Duplicate charges or billing errors on our side will be refunded in full;
• The first payment for a paid plan may be refunded if requested within 7 days of payment and the workspace has not exceeded the usage limits of the previous plan;
• Other refunds required by applicable consumer protection law.

Refunds are issued to the original payment method (via Xendit or PayPal) within a maximum of 14 business days after approval, depending on the policies of the payment provider and the bank.

6. AI Credits

AI credits spent on AI requests that fail to process are automatically returned to your credit balance. AI credits that have been purchased (top-ups) and already used cannot be redeemed for cash.

7. How to Request a Refund

Send an email to info@ycmedia.id with the subject "Permintaan Refund" (Refund Request), and include your account email, workspace name, invoice number, and the reason for your request.

8. Contact

Billing questions: info@ycmedia.id. See also our Terms & Conditions.