Data Deletion Instructions

Last updated: October 17, 2026

This translation is provided for convenience. If there is any difference in meaning, the Indonesian version prevails.

Option 1 — Delete directly in the app

• Log in to dash.prospekone.com as the workspace owner.
• Go to Settings → Account, then the Your data section.
• (Optional) Click Request export to download a copy of all your data first.
• Click Delete… on the Delete workspace row, type the workspace name to confirm, then click Delete workspace.

Once confirmed, all channel connections (WhatsApp, Instagram, Facebook, TikTok, Email) are disconnected immediately, and all workspace data is scheduled for permanent deletion 30 days later. After permanent deletion, the data cannot be recovered.

Option 2 — Request by email

If you can't log in to your account, or if you are a WhatsApp/Instagram/Facebook/TikTok user who has interacted with a business that uses ProspekONE and you want your data deleted, send an email to info@ycmedia.id with the subject "Permintaan Hapus Data" (Data Deletion Request) and include:

• Your ProspekONE account email, or the WhatsApp number / Instagram / Facebook / TikTok username whose data you want deleted;
• The name of the business you contacted (if you are not the account owner), so we can find the right workspace.

We will verify your request and send you a confirmation by email.

What data is deleted

• Account profile (name, email, photo, phone number);
• Contacts, prospects, conversations, notes, and tasks in the deleted workspace;
• Access tokens and connections to WhatsApp, Instagram, Facebook, TikTok, and Google — connections are disconnected and tokens are deleted from our systems;
• AI analysis results associated with those conversations.

A small amount of data may be retained longer where required by law, for example payment transaction records for tax and accounting purposes.

How long it takes

Through the app (Option 1): channels are disconnected immediately, and data is permanently deleted 30 days after confirmation. By email (Option 2): requests are processed within 30 days of verification at the latest, and you will receive a confirmation email once the deletion is complete.

Removing app access from Facebook / Instagram

You can also revoke ProspekONE's access at any time from your Meta account settings: Facebook → Settings & Privacy → Settings → Apps and Websites, then remove ProspekONE. After that, send a request as described in Option 2 if you also want any data already stored to be deleted.

Contacted

Questions about data deletion: info@ycmedia.id. See also our Privacy Policy.